Civil Aviation Authority of UK
CAA Advice To Passengers Hit By Long Delays
Date: 23 Oct 2012
A visualisation currently during a European Court means passengers will right away be means to explain remuneration from airlines for delayed
flights in a little situations. Following a judgement, a UK Civil Aviation Authority (CAA) is offering brand new recommendation to passengers in
the eventuality their moody is delayed.
flights in a little situations. Following a judgement, a UK Civil Aviation Authority (CAA) is offering brand new recommendation to passengers in
the eventuality their moody is delayed.
Today's Court of Justice of a European Union (CJEU) visualisation in a box of TUI Travel as well as others v CAA confirms that
passengers whose flights arrive more than three hours late may be entitled to remuneration for a check in line with EC
Regulation 261/2004, unless unusual circumstances, outward their airline's control, behind a flight.
passengers whose flights arrive more than three hours late may be entitled to remuneration for a check in line with EC
Regulation 261/2004, unless unusual circumstances, outward their airline's control, behind a flight.
The right to remuneration for behind flights is not set out expressly in Regulation EC261/2004, so TUI as well as others brought the
case, that has right away clarified a situation. Today's visualisation offers distinctness for consumers as well as a industry.
case, that has right away clarified a situation. Today's visualisation offers distinctness for consumers as well as a industry.
The CAA has right away updated a Passenger Portal a dedicated newcomer recommendation territory of a website to safeguard that people
have entrance to clear, unprejudiced information about their rights as well as what they should do if they have a complaint.Access theadvice! here.
have entrance to clear, unprejudiced information about their rights as well as what they should do if they have a complaint.Access theadvice! here.
Iain Osborne, CAA Director of Regulatory Policy said, "Every year around 200 million passengers travel upon dual million flights to
and from a UK, with a vast infancy experiencing no problems. However, when something does go wrong, there are
regulations in place to strengthen travellers, as well as a CAA is ready to safeguard companies reside by them.
and from a UK, with a vast infancy experiencing no problems. However, when something does go wrong, there are
regulations in place to strengthen travellers, as well as a CAA is ready to safeguard companies reside by them.
"Today's visualisation from a Court of Justice of a European Union offers most needed distinctness for passengers, a airline
industry as well as a CAA about when remuneration must be paid following delays."
industry as well as a CAA about when remuneration must be paid following delays."
As a UK's coercion body, a CAA provides a giveaway mediation service to any newcomer carrying trouble solution complaints
against airlines or airports. Before contacting a CAA, passengers should contact a airline first, to give them an opportunity to
consider their claim.
against airlines or airports. Before contacting a CAA, passengers should contact a airline first, to give them an opportunity to
consider their claim.
More information about theCAA's Passenger Advice as well as Complaints Team.
The European Union is separately reviewing sustenance of benefit as well as remuneration to passengers under a EC
Regulation 261/2004 rules. The CAA looks forward to personification a full partial in that examination as it progresses.
Regulation 261/2004 rules. The CAA looks forward to personification a full partial in that examination as it progresses.
The CAA's Passenger Portal can be found at:www.caa.co.uk/passengers.
For further media information contact a CAA Press Office on: 0207 453 6030; press.office@caa.co.uk.
Follow a CAA upon @UK_CAA.
Notes to Editors:
1. The Court of Justice of a European Union (CJEU) visualisation can be found here:CJEU Decision.
2. Today's visualisation confirms a previous pre! ference by a CJEU about a right to remuneration for lengthy delays in a box of
Sturgeon v Condor Flugdienst GmbH as well as Bock as well as others v Air France (19 November 2009).
3. The High Court in a UK (alongside a German High Court) asked a CJEU for further interpretation of a visualisation given
in a Sturgeon box following a challenge by several airlines to a CAA's willingness to enforce claims for remuneration for
delays.
4. Flight cancellations occur for a accumulation of reasons, a little of that have been outward a carry out of a airline. The right to financial
compensation does not apply if a airline can demonstrate that a reason for a termination was an unusual eventuality and
was outward their control. Extraordinary circumstances vary from box to box though could include problems like extreme weather
conditions or strikes. Even if there have been unusual circumstances heading to a cancellation, we have been still entitled to care and
assistance together with food, drinks as well as road house accommodation where appropriate.
5. The CAA is a UK's dilettante aviation regula! tor. Its activities include: making sure that a aviation attention meets the
highest technical as well as operational reserve standards; preventing holidaymakers from being stuck abroad or losing money
because of tour user insolvency; planning as well as controlling all UK airspace; as well as controlling airports, air trade services and
airlines as well as on condition that recommendation upon aviation process from an economic standpoint.
1. The Court of Justice of a European Union (CJEU) visualisation can be found here:CJEU Decision.
2. Today's visualisation confirms a previous pre! ference by a CJEU about a right to remuneration for lengthy delays in a box of
Sturgeon v Condor Flugdienst GmbH as well as Bock as well as others v Air France (19 November 2009).
3. The High Court in a UK (alongside a German High Court) asked a CJEU for further interpretation of a visualisation given
in a Sturgeon box following a challenge by several airlines to a CAA's willingness to enforce claims for remuneration for
delays.
4. Flight cancellations occur for a accumulation of reasons, a little of that have been outward a carry out of a airline. The right to financial
compensation does not apply if a airline can demonstrate that a reason for a termination was an unusual eventuality and
was outward their control. Extraordinary circumstances vary from box to box though could include problems like extreme weather
conditions or strikes. Even if there have been unusual circumstances heading to a cancellation, we have been still entitled to care and
assistance together with food, drinks as well as road house accommodation where appropriate.
5. The CAA is a UK's dilettante aviation regula! tor. Its activities include: making sure that a aviation attention meets the
highest technical as well as operational reserve standards; preventing holidaymakers from being stuck abroad or losing money
because of tour user insolvency; planning as well as controlling all UK airspace; as well as controlling airports, air trade services and
airlines as well as on condition that recommendation upon aviation process from an economic standpoint.
Our small explain court has additionally made a similar preference opposite AirAsia for moody delay/cancellation in"Now Everyone Can Sue".
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